Your Guide to PLU Payouts: Simplified

We’ve made PLU payouts simple, fair, and flexible for all customers. Here’s how it works:

No Restrictions

Available to all our customers, you can request PLU payouts at any time. 

Full Ownership Benefits of CRY – Compounding Rewards Yield

The Compounding Rewards Yield (CRY) programme is designed to reward long-term loyalty to the Plutus ecosystem. Here’s how it benefits you:

1. Penalty-Free Transfers After 12 Months
   If you transfer earned PLU using free payouts to a connected wallet and complete the 12-month CRY stacking period, you can then move that PLU to a non-connected wallet without any penalties.
   
   
2. Penalty-Free Transfers of CRY Rewards
   The additional PLU rewards earned from completing the 12-month CRY stacking period, along with any associated multipliers, can also be transferred penalty-free.

In Summary: By participating in CRY, you secure full ownership of your earned PLU, unlock greater flexibility, and earn more rewards. Your loyalty is rewarded with the freedom to transfer PLU as you choose after the stacking period, making it a win-win for long-term supporters committed to the Plutus ecosystem!

Learn more about CRY and how it works. HERE.

FAQ

Unlocking New Reward Level & Free Payouts Access

What do I need to qualify for new loyalty features like free payouts, double rewards, and PlutusGits revamp access in Q2?

To qualify for these benefits, you need to have added the required PLU to reach your next level up since 7th January in your external wallet. This must be completed correctly before 20th February. More details below.

What if I’ve already unlocked a new reward level using internal balance?

Internal balances from 7th January onwards do not count towards accessing new benefits if used to unlock new levels. We’ve sent you the correct PLU amount you would have needed in your external wallet since 7th January, and further details have been provided in the email.

What if I unlocked a new level using my internal balance but have added more PLU to my external wallet since then?

If you unlocked a new level using your internal balance and added more PLU to your external wallet without surpassing the next level up, you’ll need to reach the next reward level. The PLU amount provided in the email will no longer apply, as you’ve already used an incorrect balance to unlock your current level. To qualify for the benefits, you must now unlock it using your external wallet before the 20th February cut-off.

Note: We recommend completing the steps by 17th February to avoid delays that may impact your benefits.

What if I've added more PLU to my external wallet but reduced my internal stack?

If you've added more PLU to your external wallet but reduced your internal balance, ensure this reduction hasn't impacted your total stacking figures. Since your reward level status is determined by your total PLU stacked, any decrease in your internal balance could affect your eligibility for new benefits when unlocking higher levels.
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Edit: Section "Unlocking New Reward Level & Free Payouts Access" Added For Clarity [13.02.2025]

Free Payouts Processing Times & Limits

• Processing Time: All free payouts will be processed within 7 working days during this transition (current times are much shorter).
  
  
• Paid Payouts: Users opting for the paid service will have their payouts processed within 24 hours.
  
  
• 999 PLU Payout Limit: High-level stackers with more than 999 PLU earned in-app can use multiple free payout credits available to them based on their Reward Level. Each free payout credit allows a payout of exactly 999.99 PLU.
  
  
• Processing After Deadline: No worries—just initiate your first payout request before February 20th. Any payouts still in process after the cut-off will count towards your Reward Level and CRY. Subsequent free (or paid) payout requests will also be honoured, as long as the first payout request is made before the cut-off, ensuring your benefits remain unaffected.
  
  
• Rewards Balance Exceeding Free Payout Credits: If your balance exceeds the limits available with your  free credits, the remaining PLU will incur a 33% dynamic fee.
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To be eligible for "Processing After Deadline" make sure to initiate your first payout with the maximum limit of 999 PLU before the 20th February 2025.
Furthermore, initiate your subsequent payout requests within 24 hours of the completed payout and each payout must be the maximum amount of PLU available for payouts to correctly qualify.
Not following these rules will result in loss of CRY or other Reward Level benefits.
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Edit: Clarity Added [12.02.2025]

If you have any more questions, please refer to our detailed articles and FAQs linked below, or contact @Plutus_Support. We are here to help.

Payout Rules and Eligibility:

Are there restrictions on requesting PLU payouts?

No, there are no restrictions on requesting PLU payouts. You can request a payout at any time as long as you follow our Terms of Use.

What’s the difference between paid and free PLU payouts?

• Paid Payouts: These payouts require paying a dynamic fee (currently 33%) and allow you to transfer PLU to any non-connected wallet without incurring any penalties.
  
  
• Free Payouts: Available only to eligible customers who meet specific criteria. Free payouts are intended for self-custody stacking in your connected wallet. PLU from a free payout cannot be transferred to a third-party wallet without penalty unless you:
  • Pay the 33% fee, or
  • Complete a 12-month CRY stacking period

How do you achieve full ownership of PLU without penalties?

You can either:

• Pay a 33% dynamic fee, or
• Complete a 12-month CRY stacking period.

PLU Self-Custody Stacking and Earning CRY: What You Need to Know

Can I transfer earned PLU to a connected wallet and earn CRY?‍

Yes, you can transfer PLU rewards from the app to a connected wallet and stack them for 12 consecutive months to earn CRY rewards and annual multipliers.

What happens if I transfer earned PLU to a non-connected wallet before completing the 12-month stacking period?‍

If you transfer PLU rewards to a non-connected wallet before completing 12 months in your connected wallet:

• Penalty: You’ll incur a penalty unless you pay the dynamic payout fee.
• Avoiding the Penalty: To transfer PLU without a penalty, you must complete the full 12 months in your connected wallet.

What if I transfer earned PLU after completing the 12-month stacking period?‍

After completing 12 months of stacking:

• No Penalty: You can transfer your PLU rewards to any non-connected wallet without penalty.
• Full Ownership: Your CRY rewards, including multipliers, will also be eligible for transfer without penalty.

Can I transfer CRY earnings from PLU rewards stacked to a non-connected wallet?‍

Yes, after completing the 12-month stacking period, you can transfer your PLU rewards (previously transferred and stacked in your self-custody wallet via free payouts), along with any CRY earnings and earned multipliers, to a non-connected wallet without penalties.

Can I transfer my externally sourced PLU stacked in a connected wallet without penalties?‍

Yes, you can transfer externally sourced PLU (PLU that wasn't earned as rewards) into and out of a connected wallet without any penalties. However, please note the following:

• Loss of Pending CRY Earnings: You will lose any additional associated CRY earnings from externally sourced PLU in the pending balance unless the 12-month stacking period is completed.
• Potential Loss or Downgrade of Reward Levels: You may lose or downgrade your reward level benefits if you de-stack below the required PLU threshold for each level.

Free PLU Payouts: Tracking and Violations

What are the penalties?‍

If you transfer earned PLU to a non-connected wallet without meeting the conditions (such as paying the 33% fee or completing the 12-month stacking period), can result in either:

• Loss of some or all Reward Level benefits.
• Increased PLU requirements to maintain Reward Levels.
• Account suspension in rare cases for misuse, as outlined in our terms.

How can I track which PLU can be transferred to non-connected wallets?‍

It's simple. All CRY earnings, once moved from pending to the available balance, will appear separately from PLU rewards earned from card spending. This makes it easy to know which amount can be transferred anywhere you wish after moving it to your connected wallet.

Mixed PLU Pot Edge Cases

What happens if I have both eligible and ineligible PLU in my wallet?

Example:

1. You transfer 50 PLU with a 33% fee (paid payout) and another 50 PLU with no fee (free payout).
2. You now have 100 PLU in your connected wallet—50 PLU is eligible for transfer (from the paid payout), and 50 PLU is ineligible (from the free payout).

If you transfer 49 PLU to a non-connected wallet:

• No penalty: You are within the 50 PLU eligible limit.

If you transfer an additional 2 PLU to a non-connected wallet:

• Penalty applied: This exceeds your eligible 50 PLU limit.

What if I stacked PLU for 6 months, then paid it out to a connected wallet? When can I transfer it to a third-party wallet?

PLU must be stacked for 12 consecutive months in a connected wallet before it becomes eligible for transfer to a third-party wallet without penalty.

Can I transfer externally sourced PLU without penalties?

Yes, but any CRY associated with this externally sourced PLU will be forfeited unless the 12-month CRY stacking period is complete.

Penalty-Free vs. Penalised PLU Transfers

What PLU can I transfer without penalties to a non-connected wallet?

You can transfer PLU penalty-free to a non-connected wallet under the conditions outlined in the table below:

Q1: Transition from Internal to External Reward Level Stacking

1) New Reward Level Benefits: Free Payout

Who is eligible for New Reward Level Benefits, including Free Payouts?

Free payouts are available to customers who meet both of the following criteria:

• Maintained a Reward Level: Held any Reward Level for more than 12 consecutive months without downgrade.‍
• No Prior Transfers: Never transferred earned PLU to a non-connected wallet before 20th Feb and only requested payouts for self-custody stacking in a connected wallet.

Note: Auto-downgrades on August 1, 2024, due to new reward level adjustments will not incur penalties.
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Note: To retain your benefits, ensure that you stay at or above your highest qualifying Reward Level. If you drop below the level that made you eligible, you will lose all associated benefits.
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Edit: Clarity Added [12.02.2025]

Note: You must have continuously held an active Reward Level. If you were downgraded to another active Reward Level due to the 1st of August adjustment, there is no impact - as long as you did not reduce your original stack in the external connected wallet, which affects your Reward Level status.
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Edit: Clarity Added [17.02.2025]

What if I don’t meet the criteria?

If you don’t qualify, you’ll need to stack rewards in your external wallet to progress before 20th February:

• Unlock a New Level (e.g., Noob to Hero)
• Unlock a Sub-Level (e.g., Veteran to HoneyBadger+

Example: if you currently have 2,000 PLU externally stacked and an internal PLU balance of 500 PLU, you would need to stack the remaining 500 in an external wallet to reach Veteran (3,000 PLU) by 20th February to get a free payout.

Please note that any additional internal PLU in ‘Available’ balance after 7th January will not count towards unlocking a higher Reward Level and you must use external wallets to do so.

‍Note: You can use PLU that you may have previously removed using the self-custody payout feature. Don’t leave it until the last minute—make sure you unlock a new level well before the due date and request a free payout. Don’t worry, as long as you request a payout before 20th February, your remaining internal PLU will be accounted for and won’t impact your Reward Level.
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‍Note: To retain your benefits, ensure that you stay at or above your highest qualifying Reward Level. If you drop below the level that made you eligible, you will lose all associated benefits.
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Edit: Clarity Added [12.02.2025]

What if I don’t move PLU from internal to external?

If you don’t transfer your PLU to an external wallet:

• Your Reward Level may be downgraded since only external PLU will count towards level progression.
• You will stop earning Compounding Rewards Yield (CRY) on your internal PLU balance.

To maintain your benefits, we recommend transferring your PLU to a connected external wallet before the deadline.‍

2) CRY Earnings: During Transition

How do I avoid losing CRY on my internal PLU balance?

To continue earning CRY (Compounding Rewards Yield) without disruption, transfer all your PLU from the internal balance to your external connected-wallet before 20th February. Any remaining PLU left in your internal balance after this date will not earn CRY.

Example:

• If you transfer 1,000 PLU but leave 1 PLU behind in your internal balance, you will continue earning CRY on the 1,000 but not the remaining 1 PLU.
• To protect your CRY earnings: Transfer either the amount you want, or all 1,001 PLU to your external wallet before 20th February to avoid losing any CRY.

Important Notes:‍

Once PLU is transferred out, newly earned PLU in your internal balance will no longer earn CRY and only be available for redeeming on utilities, or self-custody payouts. Any CRY shown for newly earned PLU will be temporary and expire by 20th February.

3) Missed the Final Free Payout Review Before the Transition?

Here's How to Keep All Your Benefits and Get Free Payouts

If you missed the final review for free payout access before the transition but want to avoid payout fees with the paid option, here’s a pro tip to retain all your Reward Level benefits, accumulated CRY, and get Free Payouts this month:

How to Qualify:

• Add an equal or greater amount of PLU to your external wallet than what you currently hold in your internal balance.
• Example: If you have 50 PLU internally, you must add 50 PLU or more to your external wallet before 20th February to qualify.

Important:‍

• The exact amount you add on top of your current external balance doesn’t matter, as long as the newly added amount alone matches or exceeds your internal balance on 20th February (this secures your current Reward Level status after the transition).
• Ensure that the newly added amount is enough to unlock a higher Reward Level (or at least a Veteran+ sublevel) before 20th February (this qualifies you for Free Payouts later this month).

By following these steps, you will

• Avoid payout fees
• Retain all your benefits, including any pending CRY earnings
• Access the revamped PlutusGifts discounts in Q2
• Receive Free Payouts after the transition, allowing you to move your internal balance to your connected external wallet

Can you give me an example of how this works?

Sure! Let’s say you currently have 3,000 PLU in your external wallet and 300 earned PLU internally that unlock your Reward Level benefit and you earn CRY on as a combined total stack of 3300 PLU. To retain all current benefits, you need to add at least 300 PLU to your external wallet before 20th February.

This ensures that the newly added amount matches your internal balance, securing your current Reward Level status and benefits after the transition. However, to qualify for Free Payouts, you need to add 400 PLU, which unlocks a Veteran sublevel at a total stacked amount of 3,700 PLU.

What happens after the transition in the example above? How will the split between external and internal PLU affect this?

After the transition, only your external balance will count towards your Reward Level. This means that any PLU you have in your external connected wallet will be the only balance that is considered when calculating your Reward Level benefits:

• Your external balance becomes 3,400 PLU after the transition.
• If your current Reward Level and accumulated CRY earnings are based on a combined total of 3,300 PLU, your external balance of 3,400 PLU will exceed the required amount and you will not lose current benefit and your CRY will not reset.‍
• Auto downgrades as part of this transition will not affect your Free Payouts as long as you do not lower your total external stack and follow the above process.

Can you give me an example with a lower Reward Level?

Of course! Let’s say you currently have:

• 300 PLU externally
• 100 PLU internally

To qualify, you need to add 100 more PLU to your external wallet before 20th February, making your total external balance 500 PLU.

After the transition:

• Your internal balance can still be used for utilities or payouts, but your external balance is now 400 PLU.
• You will auto-downgrade to Explorer, as your internal balance after 20th February does not count toward stacking.
• However, you’ll still retain all your current benefits (including any pending CRY) since your external stack matches or exceeds your internal balance. You’ll also get Free Payout access after the transition because you met the correct requirements before the 20th February and didn’t reduce your external stack.

Edit: Section "Missed the Final Free Payout Review Before the Transition?" Added For Clarity [19.02.2025]