EEA Terms & Conditions

PLUTUS GENERAL TERMS AND CONDITIONS
‍

PLEASE READ THESE TERMS AND CONDITIONS TERMS CAREFULLY.
‍

YOUR ATTENTION IS PARTICULARLY DRAWN TO THE SECTIONS IN BOLD.
‍

BY CLICKING ON THE "ACCEPT" BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.
‍

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK ON THE “ACCEPT” BUTTON AND YOU WILL NOT BE ABLE TO OPEN AN ACCOUNT WITH US OR USE OUR SERVICES.
‍

1. Who we are and what these terms do
‍

1.1 We are Block Code LT UAB, trading as Plutus, a company incorporated in Lithuania with company number 305848086 and registered address at Vilkpėdės g. 22, Vilnius, LT-03151, Lithuania ("we", "our", "us").
‍

1.2 These Terms and Conditions govern the way in which we provide our services, fiat currency products and crypto-assets to consumers based in Lithuania and EEA (where applicable)  (“you”, “your”), all as set out in the tables in sections 1.8 and 1.9.
‍

1.3 Some of our services (i.e., the provision of debit cards and current accounts) are provided by Modulr and are subject to their terms and conditions. Modulr Finance B.V. is a company incorporated in the Netherlands with company number 81852401 and registered offices at Strawinskylaan 4117, Amsterdam, 1077ZX, the Netherlands which is authorised and regulated by the Dutch Central Bank (DNB) (number R182870) as an Electronic Money Institution. You will be required to read and comply with any terms imposed by Modulr in the provision of a Plutus Card and when you use the Plutus Card and Electronic Money Account facilities. 
‍

1.4 The agreement with you will be concluded in English unless otherwise individually agreed in the agreement with you. The main communication channels are provided in section 1.5. You have the right to contact us anytime and ask us for any information related with these terms, agreement, Services and other matters related to Plutus. If there will be a need, upon the request, we will provide you with the copies of these terms or your agreement via e-mail or in other manner agreed between us (e.g. durable medium).
‍

1.5 To contact us, please send us an email at: support@plutus.it.
‍

 Other terms that may apply to you
‍

1.6 The following documents also form part of these terms:

• our Privacy Policy, which sets out the information about how we handle your personal data;
• our  Cookie Policy, which sets out information about the cookies used by our website at plutus.it (Website);
• any specific terms and conditions that may apply to each of our Services, Fiat currency products and crypto-assets as set out in the tables in section 1.8 and 1.9;
• when using our mobile app (App), the app provider’s rules and policies will apply;
• when provided with services that are provided by a third-party provider such as Modulr, these service provider terms will apply to you; and
• on occasions, additional terms and conditions may apply to the use of our Services, Fiat currency products and crypto-assets which you will be notified of and asked to accept before you start using any of them.

1.7 All of the above terms are, as applicable, incorporated by reference in our agreement with you and form part of the contract between us. You should only rely on our official sources to understand any information about our Services or Reward Programmes.
‍

1.8 Our fiat services (Services) are:

‍

‍

‍

1.9 To find out about how you can use our services to earn rewards, please see:

‍

1.10 In case of any conflict between these terms and any of the terms set out in section 1.8, the additional terms set out in 1.9 shall prevail.

‍

‍

2. Changes to these terms

‍

2.1 We amend these terms from time to time. Every time you wish to use our Plutus Platforms and Services, please check these terms to ensure you understand the terms that apply at that time.

‍

2.2 We will notify you of a change in these terms when you next log in to your Plutus account using our Website, or when you next start the Plutus App. You will be asked whether to ‘accept’ the updated terms.
‍

2.3 If you do not accept the updated Terms, your account will be put into a restricted mode (see section 29.6) for a period of 30 days. During that 30-day period:
‍

(a) you will be able to spend any fiat funds that are available on your account;

(b) you can request a PLUTON payout, subject to applicable fees – see sections (20.1(b)) and 23.

(c) you will not be able to access other services or top-up your Plutus Card (see section 29.7) unless otherwise stated or promoted by Plutus;

(d) you can choose to accept the updated terms to restore full access to your account; or

(e) you request to close your account by contacting our customer service team (see section 1.5). In such case, we will refund any available fiat funds on your account to the account details you provide to us. Note that upon closure of your account, you will forfeit any remaining PLUTON reflected in your Plutus Account and those will revert to us in full.
‍

2.4 At the end of the 30-day period and if you have taken no action as per section (27.9 (d)) during that time:
‍

(a) your account will be automatically closed;
(b) any remaining fiat funds will be refunded to the account details you provide to us; and

(c) any remaining PLUTON in your account (for which you have not requested a payout as per section (2.3(b)) will be forfeited by you and those will revert to us in full.

‍

3. Changes to our reward programmes
‍

3.1 Our rewards programmes referred to in the table in section 1.9 set out a description of the programmes we offer. The features, specifications, availability and prices that apply to such programmes are subject to change without prior notice. 

3.2 We reserve the right to modify, update or discontinue any programme at any time and without notice. It is your responsibility to review the most current feature specifications before making a purchase. By placing an order for one of our programmes, you acknowledge that the programme you receive may differ slightly from the description provided at the time of purchase due to updates, improvements, or other changes.
‍

3.3 Our reward programmes are subject to certain limitations, including but not limited to:

• Usage restrictions (e.g., limited features, access, or functionality based on subscription level or product type).
• Geographic or regional availability.
• Compatibility requirements (e.g., specific devices, operating systems, or software versions).
• Quantity limits (e.g., maximum number of users, transactions, or items per customer).

3.4 Our reward programmes are subject to fees as set out in section 31.

‍

4. Eligibility and Availability

4.1 You must be 18, act in your personal capacity and reside in a country where our platforms, services and reward programmes are supported to be eligible to use them.

4.2 Availability of our services and reward programmes may vary according to your geographical location and the third-party providers we work with. For example, certain PLUTON rewards may only be available in specific countries where we have established partnerships with local merchants. Similarly, the availability of Plutus Card top-ups and spending features may depend on regional banking regulations and payment network support. You should ensure that the country you are in is on our supported countries list here (as updated from time to time) before accessing or using our platforms, services and reward programmes.

‍

5. Access to Plutus Platforms

‍

5.1 The Plutus Platforms include the Plutus’s website at plutus.it (the Website) and the Plutus mobile app (the App).
‍

5.2 The content on the Plutus Platforms is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action or subscribing to any of our Services or reward programmes on the basis of the content (including marketing materials) published on our Plutus Platforms. Although we make reasonable efforts to update the information provided on the Plutus Platforms about our services and reward programmes, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
‍

5.3 The Plutus Platforms will allow you to create and open an account with us, through the use of the ‘Log in – create an account’ facility on the Plutus Platforms. See sections 9.2
‍

5.4 The Plutus Platforms may contain links to other independent websites which are not provided by us and these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. They are independent sites that are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

‍

6. Plutus’s Website

6.1 Plutus.it is a site operated by Block Code Ltd, a company incorporated in England and Wales with company number 09674279 and registered address at 19 Heathmans Road, 2nd Floor, London, SW6 4TJ, United Kingdom and Block Code LT UAB, trading as Plutus. The company providing you the Services via Website is Block Code LT UAB and company details are in section 1.1 above.

6.2 Our Website is made available free of charge.
‍

6.3 By using our Website, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our Website.
‍

6.4 If you purchase any of our Services from our Website, the relevant sections of these terms will apply. Please see the tables in sections 1.8 and 1.9 to see what terms apply to each Service.

6.5 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

6.6 We strive to ensure that all product descriptions, reward programmes, feature specifications, and images displayed on our Website or otherwise are accurate and up-to-date. However, we do not guarantee that all descriptions are error-free, complete or up to date.

6.7 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it.

6.8 You may print off a copy, and may download extracts, of any page(s) from our Website for your personal use.

6.9 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.10 If you print off, copy, download, share or repost any part of our Website in breach of sections 6.8 and 6.9, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms).
‍

6.11 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged (except where the content is user-generated).

6.12 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us (or our licensors, as applicable).
‍

6.13 We are not responsible for viruses and we do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.
‍

6.14 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Website or any part of it.

6.15 You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website or any other equipment or network connected with our Website.

6.16 You must not interfere with, damage or disrupt any software used in the provision of our Website or any equipment or network or software owned or used by any third party on which our Website relies in any way.

6.17 You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

‍

7. Plutus App

7.1 The Plutus app is operated by Block Code Ltd and Block Code LT UAB, trading as Plutus. The company providing you the Services via the App is Block Code LT UAB and company are provided in section 1.1 above.

7.2 Our App allows you to earn rewards on everyday purchases when you sign up to one of our reward programmes (see section 1.9). Our App is available free of charge, but our Services and reward programmes are subject to the payment of fees (see section 31).

7.3 In return for your agreeing to comply with these terms you may download a copy of the App onto handheld devices and view, use and display the App and the Services on such devices for your personal purposes only.

7.4 We are giving you personally the right to use the App and the Services as set out in section 9.10. You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

7.5 From time to time, we may automatically update the App and change the services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

‍

8. Use of our App - Restrictions

8.1 You agree that you will:

(a) not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
‍

(b) not copy the App, the related online or electronic documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
‍

(c) not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, the related online or electronic documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
‍

(d) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things;
‍

(e) comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
‍

You must:
(a) not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any Service;
‍

(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);

(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;

(d) not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
‍

(e) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

8.2 All intellectual property rights in the App, the related online or electronic documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

8.3 Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the app store site and in the related online and electronic documentation) meet your requirements.

‍

9. Account
‍

9.1 In order to obtain any of our Services (see section 1.8 and 1.9), you will need to open an account with us either via our Website or on our App. You can only open one account with us in your personal name, for your personal use.
‍

9.2 Registration. The opening of an account with us is subject to:
(a) compliance with our customer due diligence processes (CDD) and enhanced due diligence (EDD) processes as notified by us, at account opening stage and during the term of our agreement with you; and
‍

(b) any account registration criteria, as notified by us.

9.3 It is your responsibility to ensure that the information you give to us at registration stage is correct, complete and up to date. If any of your data changes during your relationship with us, you must update your Account details without delay or get in touch with our customer support team (see section 1.5).

9.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any other person. You must also use a two-factor authentication process for accessing your account. We have the right to disable your account, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of the terms in this section.

‍

9.5 If you disclose your login details to a third party in breach of these terms, you will be liable for any access and use of your account and services by that third party.

9.6 If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us by contacting our customer service as per section 1.5

9.7 If we receive a notification from you as per section 9.6, you will not be able to access your account until we have satisfactorily verified your identity. To complete this verification process, we may require you to provide any or all the following:

(a) a clear, legible and unaltered copy of a valid passport, national ID card or driver’s licence;
‍

(b) a recent utility bill, bank statement or official government correspondence dated within the last 12 weeks. This document must clearly show your name and residential address;
‍

(c) a recent photograph of yourself holding your government-issued ID or a live photo taken through our App for biometric verification;

(d) proof of income, source of funds or other supporting evidence.

9.8 Once we have received and reviewed the requested documents, we will either restore access to your account or contact you if we need more information. Note that a failure to provide us with the required documentation or information as per section 9.7, may result in your account being restricted (see sections 29.1 and 29.6) or your account being closed (section 30)

9.9 Once you have opened an account with us, we will contact you by email, in-App messages or by SMS using the contact details you have provided to us.

‍

9.10 Plutus Dashboard. Once your account with us is open, you will have access to the Plutus Dashboard via our App or our Website (whichever way you choose) where you will be able to:

(a) verify your identity with us at registration;
‍

(b) deposit funds in your Plutus Current Account – see section 10.5;
‍

(c) view your transaction history;
‍

(d) view the balance of your Plutus Current Account and the currency of it;
‍

(e) activate or disable your Plutus Card;

(f) view the PIN of your Plutus Card;

(g) access security features relating to your account (including your profile details); and

(h) access and manage your Plutus Account and Plutus Card.
‍

9.11 Account in sleep mode. You will be notified upon log-in that your account is in sleep mode if:

(a) there is no activity in your account for a period of 60 consecutive days;
‍

(b) there is no Subscription Plan linked to your account;
‍

(c) we are unable to take payment for your subscription fees using the card details you provided on your account; or
‍

(d) you require a payment break (for a maximum of 90 days) but do not wish to close your account.
‍

9.12 While in Sleep mode, your account will be restricted (see section 29.6), but you will still be able to view your account details, transactions, and records and spend any remaining funds on your Plutus card.
‍

9.13 Your account can remain in Sleep mode for a maximum of 90 days at which point you will need to reactivate your subscription plan or close your account. If you do not, section 9.15 will apply.
‍

9.14 To reactivate your account whilst in sleep mode, you must reinstate your Plutus subscription with us. Additionally, you may be required to reconfirm your identity by resubmitting your IDV documents before regaining full access.
‍

9.15 Closing your account if it is still in sleep mode. If you do not reactivate your account after sleep mode, we will give you 30 days’ notice before closing your account. We will ask you at that time to record the details of any gift cards and other redeemed PLUTON utilities, as these will no longer be accessible once your account is closed.

‍

10. Services
‍

Plutus Cards and Plutus Current Account
‍

10.1 Plutus Cards and Plutus Current Account services are provided by Modulr Finance B.V. is a company incorporated in the Netherlands with company number 81852401 and registered offices at Strawinskylaan 4117, Amsterdam, 1077ZX, the Netherlands which is authorised and regulated by the Dutch Central Bank (DNB) (number R182870) as an Electronic Money Institution.

‍

10.2 You will be required to read and comply with any terms imposed by Modulr in the provision of a Plutus Card and when you use the Plutus Card and Electronic Money Account facilities.

Plutus Debit Cards

10.3 All of our Services require you to open an account with us (see sections 9.1 - 9.2) and come with the provision to you of a Plutus visa debit card (Plutus Card). Your Plutus Card can be virtual or physical (as chosen by you) and is provided by our banking partner, Modulr.

10.4 The Plutus Card is a visa debit card that is linked to your Plutus Account that you access either through the App or our Website. Virtual cards are free of charge while physical cards are subject to an order fee as set out here. With a Plutus Account you can earn rewards in the form of Pluton tokens (PLUTON) when making everyday purchases at eligible merchants on your Plutus Debit Card (see section 17). 

‍

10.5 Top-ups. You will be able to top your Plutus Current Account via the Plutus Dashboard. With the money you have on your Plutus Card, you can make everyday card transactions and benefit from rewards according to the rewards level and subscription plan you have signed up for (see section 12).

‍

10.6 Lost or stolen Plutus Card. If your Plutus Card is lost or stolen, you immediately deactivate your card via the Plutus Dashboard and notify us within 24 hours of becoming aware of the loss or theft. Failure to do so within this period may result in increased liability for any unauthorised transactions. Please note that your eligibility for compensation for unauthorised transactions from our banking partner, Modulr, may be impacted if the loss or theft is not reported promptly.

Plutus Current Account

10.7 When you are provided with the Plutus Card, you will have access to a Plutus Current Account via our banking partner, Modulr. You will be provided with unique account details.

‍

10.8 Restrictions on inbound payments. Your Plutus Current Account will only accept:

(a) inbound payments, from bank accounts that are in your personal name meaning that the sender account name must match that of yours provided on the ID document you provided to open your account with Plutus; and
‍

(b) payments we make to you in the form of credits, compensation and related types of payment.

10.9 If you receive any payments on your Plutus Current Account outside the authorised payments in section 10.8, those payments will be frozen, your account suspended (section (29.1(g)) and we will initiate a review into this payment within 48 hours. We may ask you for more information about the payment during this process and once finalised, we will return the payment to the sender by us.

‍

10.10 Outbound payments. You can use your Plutus Card for purchases made in accordance with your Subscription Plan. ATM withdrawals and outbound bank transfers from your Plutus Current Account are not permitted.

10.11 Your Plutus Current Account is not a traditional bank account. Instead, it is an electronic money account provided through Plutus and managed by our banking partner, Modulr, an authorised Electronic Money Institution (section 1.3). This means your funds are safeguarded in segregated accounts and are not used for lending or investment. However, as this account is provided under Modulr’s terms and conditions, you must review and understand their terms, which govern the account and its services. Your Plutus Current Account will not earn interest.

‍

11. PLUTON tokens (PLUTON)
‍

11.1 PLUTON is the collective name of our native crypto-asset reward tokens that are earned through our ‘PLUTON reward programmes. PLUTUS and PLUTON are our registered trademarks. You are not permitted to use them without our prior written approval.
‍

11.2 Important warning: PLUTON is not a regulated financial instrument. It is important that you understand the rights attached to PLUTON and the associated risks before using them. 

11.3 PLUTON carry inherent risks, including but not limited to:

(a) market volatility – like any other crypto-asset, PLUTON is volatile, and its price can rise or fall rapidly.

(b) regulatory risks – the crypto-asset market is largely unregulated. Plutus, as a company, is not regulated by financial authorities and PLUTON does not benefit from regulatory protections such as deposit insurance or compensation schemes. Changes in regulation may impact the ability to use or redeem PLUTON.

(c) losses - there is a risk of losing money or any crypto-assets due to risks such as cyber-attacks and financial crime. In addition, if you lose access credentials to your external wallet where your PLUTON is held, we will not be able to assist you in recovering or resetting those.

(d) limited value - the use and redemption value of PLUTON is not tied to external market fluctuations. Instead, its value is determined by its utility and engagement within the Plutus ecosystem. PLUTON may have no guaranteed value outside of this ecosystem, which consists of our Platforms and Services, including all associated features and functionalities. Our ecosystem is our Platforms and Services with all the features they entail.

11.4 We do not offer or authorise the distribution of PLUTON in any state or jurisdiction where such rewarding or distribution is prohibited. It is your responsibility to ensure that any receipt and use by you of PLUTON is allowed under the local laws that apply to you.

11.5 PLUTON earned or held within the Plutus ecosystem do not constitute an investment in our company and such investments do not confer any rights with respect to our company, assets or revenue.

11.6 PLUTON is intended for use within the Plutus Platforms only. Transfers to non-approved connected wallets or use for unauthorised purposes are strictly prohibited.

11.7 The money you spend obtaining PLUTON on our Platforms will not be repaid or repayable to you or anyone else.

11.8 Our rules and policies. We constantly review our reward programmes, and we may change the rules that apply to the redemption of PLUTON and related products. For the most up-to-date details, please refer to the feature specification available at our website.

‍

12. Plutus Subscription Plans

12.1 Through the Plutus Platforms and subject to the opening of an account with us and payment of our subscription fees to obtain a Plutus Card and Plutus Current Account, you can subscribe to our subscription plans which are: the Starter, Everyday and Premium plans (together, Subscription Plans).
‍

12.2 You have the right to cancel from a Paid Subscription for a period of 14 calendar days after the start of the Paid Subscription (the ‘Cooling Off Period’). The Cooling Off Period commences on the day that your Paid Subscription is activated and ends 14 calendar days later.

‍

13. Plutus Subscription Plans - Upgrade/Renewal

‍

13.1 If you wish to upgrade your Paid Subscription, for example from a Starter to an Everyday subscription, a new Paid Subscription term will start when your next subscription payment is due, and the previous Paid Subscription will be cancelled.

‍

13.2 Automatic renewals. Any Subscription Plan you have signed up for will automatically renew every month unless you have cancelled it before the renewal date on the Plutus Platforms. See section 28 for cancellation terms.

‍

13.3 Limited refund options. We will only refund you for any subscription fees paid if:

(a) you have not received any benefits from the Subscription Plan; and

(b) your request for a refund is made within 72 hours after the Monthly Subscription Plan fees were taken from your bank account; or

(c) your request for a refund is made within the 14-day cooling off period after an annual or paid in advanced, Subscription Plan fee is taken from your bank account.

‍

14. Earning PLUTON

14.1 You can accumulate PLUTON within your Plutus Account, where it is reflected as your internal balance. This balance, displayed in your Plutus Account via the App (web and mobile), represents the PLUTON accumulated within the Plutus ecosystem but does not grant you ownership of the PLUTON.

14.2 An active Plutus Account allows you to benefit from:

(a) PLUTON Rewards: earned as a percentage of the amount spent in fiat currency using your Plutus Card at eligible merchants. Transactions at ineligible merchants do not qualify for rewards—see section (b) for exclusions. PLUTON Rewards are in-app loyalty rewards and should not be considered as “cashback.” Limits apply based on your Subscription Plan—refer to section 12 for details.

(b) PLUTON Perks: Additional PLUTON rewards earned by making purchases at selected merchants using your Plutus Card. The number of Perk slots available to you depends on your Subscription Plan and Reward Level. Each slot allows you to select one merchant from a list of eligible merchants.

‍

14.3 Emission Rate of PLU Rewards/Perks: The in-app emission rate, which determines the amount of PLU rewards granted based on the gross value of card spending, will be fixed at £/€10 per PLU. This rate will remain constant unless otherwise communicated.

14.4 The rewarding of PLUTON is subject to the process described in section 17, as well as any exclusions (section (b)) and limits (sections 19).
‍

14.5 We reserve the right to ask for transaction receipts or any other documentation related to the transactions you seek to earn PLUTON on before making them available on your account or in some cases after the PLUTON are marked as ‘available’ on your account (see section 18).

‍

15. Other ways you can receive PLUTON

‍
15.1 You may also be able to earn PLUTON via our referral programme (here), promotional campaigns and goodwill gestures (at our discretion).

_‍

16. Misuse

‍
We consider ‘misuse’ of our reward programmes to be any action that is taken with an intention to take unfair advantage of the reward programmes we offer. This includes:
‍

(a) selling non-eligible PLUTON on centralised crypto-exchanges;

(b) using your Plutus card for business spending;

(c) making purchases intentionally to gain rewards without any real spend taking place (i.e., cashback at supermarkets, overpayments, topping up prepaid cards etc);

(d) rapid in/outflows of transactions, links to mixing services or transactions linked to known illicit activity;

(e) creating several accounts to exploit referral bonuses or circumvent limits;

(f) using self-custody payouts to transfer PLUTON to non-connected wallets, exchanges, or trading platforms unless explicitly allowed by us;

(g) repeatedly stacking and destacking PLUTON to exploit market conditions while maintaining in-app rewards.

‍

17. Process for earning Pluton Rewards

17.1 The following process must be completed for your account to be credited with PLUTON under our Rewards Programme:

(a) Card Transaction: A card transaction must be made to an eligible merchant using your Plutus Card.

(b) Excluded transactions. The following transactions will not earn PLUTON (under any circumstances), even if processed through your Plutus Card.

i. Any transaction that is not made for your personal use, e.g. any transaction made for the purposes of or in relation to a trade, business, profession or for commercial use (including non-personal and business tax transactions);

ii. deposits into accounts and/or payments to another bank account, savings account or payment card (including a Plutus Current Account, bank account or a credit card);

iii. money transfers which do not relate to eligible merchants or payments that are made without an invoice for goods or services (including transfers through PayPal);

iv. payments, deposits or withdrawals to third-party platforms that facilitate deposits and withdrawals such as online wallet, money transfer services or financial intermediaries that allow movements to and from different accounts;

v. payment for services where the payment details are hidden, obscured or anonymised such as systems that use Billhop or Wise as intermediaries;

vi. transactions (of any type) for which you have received a refund;

vii. payment and transactions related to financial services such as loans, mortgages or currency exchanges;

viii. investments including but not limited to stocks, bonds, collectable items, precious metals, and other investments;

ix. amounts related to gift cards, prepaid cards, reloadable cards and/or vouchers/coupons;

x. gambling and lotteries, including the national lottery;

xi. payments to a company or entity of which you are the beneficial owner;

xii. overpayments to organisations and savings facilities, including State Tax Inspectorate of Lithuania (STI) or other governmental institutions;

xiii. any transaction that is fraudulent;

xiv. any transaction that is the result of misuse (see section 16); and

xv. any transaction that does not fall within the category codes that are appropriate for the transaction you made (e.g., you make a purchase in a supermarket, but the transaction is coded as a cash advance instead).

(c) Transaction settlement. The merchant will process the card transaction at a later time, which can take a few days to a few weeks. Once the transaction is settled, the funds will be deducted from your Plutus Current Account, and only then will you be entitled to earn PLUTON.

(d) PLUTON is generated. Within one day of transaction settlement, the corresponding PLUTON Reward or PLUTON Perk (if still available on the Plutus Platforms) will be generated. The PLUTON will be marked as ‘Pending’ in your account for 45 days to allow time for any potential refunds.

(e) PLUTON Rewards and/or PLUTON Perks are either cancelled or made available. After 45 days of being ‘Pending’, the PLUTON reflected in your Plutus Account will either be cancelled or made available to you on your account, as follows:

Cancellation will occur if it is apparent that: 

‍

i. any of your PLUTON was obtained as a result of Excluded Transactions (see section 5.8.11(b));

ii. any of your PLUTON goes beyond the applicable limits of your Rewards Cap;

iii. you cannot provide us with receipts or other documentation in relation to the relevant transactions; or

iv. there is a dispute or refund of the PLUTON earning transaction, the applicable PLUTON Reward and/or PLUTON Perk will be cancelled.
‍

Available – if the PLUTON reflected in your account has not been cancelled, it will be marked as ‘available’ in-app and shown in your account as ‘available PLU’. You can then use such PLUTON in different manners, as set out in the following sections. 

‍

18. PLUTON Verification
‍

18.1 Once available, you will be able to use or request a payout for the PLUTON. At that stage, we will undertake an internal verification process to ensure that the PLUTON you have earned was not obtained as a result of Excluded Transactions (see section (b)) that no reward limits have been reached (see section 19); and you have provided all necessary receipts that we have asked for (see section 14.5).
‍

18.2 If we believe that you cannot earn PLUTON because of an Excluded Transaction or because you are above applicable limits or for you failing to provide us with appropriate documentation supporting the transactions, we will be able to remove any such PLUTON.

18.3 As part of this internal verification system, we may ask you to produce receipts and other supporting documentation to evidence the transactions you are relying on to gain PLUTON.
‍

18.4 It is your responsibility to provide any requested documentation to us. We reserve the right to extend our internal verification process if you fail to provide the documentation we require. You will not earn PLUTON on transactions we have asked for further information about and where you fail to provide this information.

18.5 Important note: While in ‘Pending’ status, and even once marked as ‘Available’, the PLUTON remains fully owned by Plutus. Once marked as ‘Available’, you may use the PLUTON within the App for redemption against utilities. Only PLUTON that has been transferred to your external wallet is considered issued PLUTON and is legally owned by you.

‍

19. PLUTON Rewards Limits
‍

19.1 PLUTON Rewards are subject to specific limits (or ‘caps’) as per your Subscription Plan (PLUTON Rewards Limits). The applicable PLUTON Rewards Limits are set out here or in your Plutus App. 
‍

19.2 PLUTON Rewards Limits are reset on the first day of each calendar month (not based on your subscription dates).

19.3 If the transactions you make with your Plutus Card exceed the applicable PLUTON Reward Limits for that month, we will cancel that PLUTON Reward. 

‍

20. Using PLUTON
‍

20.1 There are various things you can do with the PLUTON Rewards and/or PLUTON Perks you have earned on your account:

(a) Stacking PLUTON to unlock more perks, increased reward rates and CRY – see section 22.

(b) Payout PLUTON to your connected wallet – see section 23.

(c) Swap PLUTON while participating in any of our in-App utility programmes – see section 24 onwards.

(d) Redeem PLUTON to increase Reward Limits and stackable Perk credits

‍

21. Your Obligations
‍

21.1 In using our Services and participating in our Reward Programmes, you must:

(a) use and manage self-custody payouts to contribute towards reward level progress or earn CRY;

(b) comply with these terms;

(c) ensure PLUTON is only used, stored or redeemed within the approved Plutus ecosystem, where applicable. This includes compliance with any restrictions on usage outside of the designated Plutus platforms, services or partner networks;

(d) stack PLUTON consistently to benefit from in-app utilities (see section 22);

(e) comply with the reward level progression requirements, as follows:

i. you must stack a portion of your PLUTON earnings in self-custody to progress;

ii. unlock a new sub-level every 6-12 months;

iii. unlock a new Reward level every 12-24 months;

‍

21.2 You must also, notify us promptly about any issues or concerns with a Service or Reward Programme by contacting our customer services team as per section 1.5. Aggressive or abusive behaviour towards our customer service staff will not be tolerated. 

21.3 You must not:
‍

(a) use our Reward Programme against external speculative trading;

(b) destack or downgrade your PLUTON balance unless closing your account;

(c) remove PLUTON from an external wallet as this may result in you forfeiting in-app rewards;

(d) use our Platforms illegally for gambling, dark web transactions or any other prohibited activities; or

(e) use VPNs to bypass jurisdictional restrictions or engage in synthetic ID fraud.
‍

21.4 You warrant and represent that you will not directly or indirectly, make, publish, or otherwise communicate any statement, content or claim, whether orally or in writing (including, without limitation, online or on a digital platform) that may:

(a) be adverse, disparaging or derogatory to Plutus, its officers, employees or workers; or

(b) bring Plutus, its officers, employees or workers into disrepute.

‍

22. Stacking PLUTON
‍

22.1 You can connect external cryptocurrency wallets to your Plutus account, allowing you to transfer PLUTON from your internal balance and other sources to your external stack, where you retain self-custody of the PLUTON. Only once PLUTON is transferred via payout (see section 23) to your external wallet is it considered issued to you, at which point you gain ownership of the PLUTON

‍

22.2 Only PLUTON held in your external wallets contributes to your stack. Your total stack is the combination of all PLUTON held in external wallets
‍

22.3 The more PLUTON you stack, the higher your reward level, which grants you access to more PLUTON Perks, increased rewards rates and higher CRY (see section 22.4 - 22.7). Reward levels and associated PLUTON Perks are available.
‍

22.4 The CRY programme allows users to earn additional PLUTON rewards over time based on their externally stacked PLUTON and Reward Level. To participate, users must stack a minimum of 1 PLUTON within their connected external wallet.

22.5 To maximise CRY rewards, you must maintain continuous stacking for at least 12 months or more. Destacking or withdrawing PLUTON may impact your future earnings and Reward Levels.

22.6 Plutus reserves the right to modify, suspend, or terminate the CRY program at its discretion. Participation is subject to these terms, and failure to comply may result in forfeiture of accrued rewards.

‍

22.7 The CRY programme is not an investment product and does not offer any form of financial return or interest in a traditional investment sense. It is a loyalty-based rewards mechanism designed to incentivise long-term participation within the Plutus ecosystem. Plutus makes no guarantees regarding future value, availability, or benefits of CRY rewards.

‍

23. Payouts
‍

23.1 With the PLUTON reflected in your account, you can request a PLUTON Payout and transfer your available PLUTON to a connected external crypto-wallet.

‍

23.2 Payout fees 

(a) When requesting a PLUTON payout, you will be charged a dynamic payout fee based on a percentage of the value of PLUTON based on an external market rate, you wish to pay out. This fee is calculated in fiat currency and will be displayed in the App before you confirm your payout request.

(b) The external market value of PLUTON is subject to price fluctuations that Plutus does not control. Plutus is not responsible for any perceived losses resulting from differences between the internal redemption value and the external market price. By participating in the Plutus ecosystem, you acknowledge and agree that Plutus cannot be held liable for any loss, damage, or financial impact arising from external market volatility.

(c) The processing time, fee structure, and payout limits may be periodically reviewed and adjusted at Plutus’ discretion. The current minimum payout percentage and any applicable fees will also be shown in the App prior to initiating a payout.

‍

24. Plutus Utilities

24.1 Description. All our utilities products are described here.

24.2 Disclaimer. Utilities include PlutusGifts, PlutusMiles and PlutusTravel (Utilities). All of the Utilities are provided and facilitated by third party providers. We have no liability to you for breach of contract, act or omission on behalf of that third party when providing you with the Utilities. If any Utilities are subject to specific terms and conditions of the third-party provider, you must read, understand and comply with these terms at all times.

24.3 Fair usage. Each feature is subject to fair usage, which is determined based on relevant factors outlined in its respective Feature Specification. Fair usage conditions may vary depending on the nature of the feature, user behaviour, and other applicable considerations.

24.4 Compliance with laws. Your use of our Utilities must comply with applicable laws and must not be used to infringe any applicable laws.

24.5 No resale. It is strictly prohibited to resale any gift cards obtained with the Utilities.

24.6 Monitoring. When you choose to use any of our Utilities, we will regularly monitor the use and access to such to ensure that your use complies with these terms.

‍

25. PlutusGifts

25.1 What are they? PlutusGifts are gift cards from participating vendors that can be purchased with PLUTON and at a discounted rate based on the total gift card value.

25.2 Vendors' Terms. Each gift card available through our utilities programme is subject to the terms and conditions of the respective vendor. You are responsible for reviewing, understanding, and complying with these terms before obtaining a gift card. It is your obligation to ensure you are familiar with the applicable vendor’s terms and conditions, which can be found on their website, and to comply with them at all times, especially before completing a PlutusGift transaction.

25.3 Redemption limits. PlutusGift transactions and usage are subject to limits set by us, or by the participating vendors. Limits may change periodically at the discretion of Plutus or participating brands without prior notice.

25.4 Fees: For high volume transactions, additional fees will be payable as advised and set out on the Plutus Platform when you make the transaction.

25.5 Redemption process. When you redeem PLUTON and purchase a PlutusGift at a discount, the gift card details will be provided via the App or the email address you provided to us usually within two hours of completing a PlutusGift transaction.

25.6 Most gift cards are activated immediately upon redemption. In some cases, activation may take up to three hours, so your gift card is not usable immediately. Please wait for this period before attempting use.

25.7 Gift Cards are subject to expiry dates that appear on the App when the redemption code is provided. This will also be indicated in the Gift Card Vault on our App. Make sure you check such expiry dates and use the gift card before it expires. If the gift card is expired before you use it, you will have lost the value in it, and we will not provide any remedy or other compensation to you for this.

25.8 Redemption method. Check your gift card carefully to understand how the gift card can be redeemed – i.e. online or in-store (or both).

25.9 Service availability. Gift cards are provided by third party vendors, and we have no control over their operations. If delays occur due to technical issues or any event outside our control, we cannot be held liable for any such delays.

25.10 Promotional offers. We may offer seasonal or periodic promotions for PlutusGift, all subject to specific terms detailed as ‘Promotional Terms’ on the Plutus Platforms.  Promotions may vary by region and are subject to periodic review and change.

25.11 Gift card replacements. If you lose your gift card, please contact our customer service team as per section 1.5.

25.12 We should be able to arrange for you to be provided with a replacement card subject to our internal verification process, requiring you to provide supporting evidence, such as screenshots or error messages as requested by us if the gift card is defective because of us. If it is an issue with the vendor, you will need to reach out to the vendor directly.

25.13 Unless the replacement gift card you are provided with is faulty, we will not provide you with further replacement codes or replacement gift cards after that one replacement.

25.14 Exclusions. We will not provide replacements for a gift card that has been:

(a) used and redeemed (even partially) before you made the replacement claim.
‍

(b) shared with a third party by you; or
‍

(c) used in contravention of these terms or the vendor’s terms.
‍

25.15 No return. You will not be able to return or exchange your PlutusGift for cash, PLUTON or any form of credit. This does not apply in case your gift card does not work because of an error on the Plutus Platforms.
‍

25.16 Support. If you have any issues with your PlutusGift, please contact our customer service team as per section 1.5. We will be able to support your queries if you are still a customer with us and if you contact support@plutus.it within 60 days of the gift card issue date. You can still contact if you have an issue with your gift card after 60 days, which we will escalate to our third-party supplier on your behalf.

‍

26. PlutusMiles

26.1 What are they? PlutusMiles are Etihad Miles that you can redeem using your PLUTON.

26.2 Etihad Guest Miles are governed by the Etihad Airways terms and conditions, which apply to all PlutusMiles. These terms cover important aspects like redemption limits, flight routes, ticket classes, peak travel seasons, membership tiers, and other details related to the use of these airmiles. It is your responsibility to check the applicable Guest Programme terms and conditions on the Etihad website and to comply with those at all times, and certainly before completing a PlutusMiles.

26.3 The issuing of Etihad Guest Miles is subject to the Etihad terms and conditions and is entirely at their discretion. We are not liable to you for any financial loss resulting from a refusal from Etihad for granting you airmiles.

26.4 Frequent Flyer Loyalty Service. You must have an existing Etihad Airways loyalty membership account in order to benefit from PlutusMiles. We do not facilitate or take care of the opening of such an account, and nor do we facilitate automatic enrolment. You must ensure that you use your correct loyalty membership number to receive the PlutusMiles. See our FAQs for what to do if an incorrect loyalty number is provided.

26.5 Availability. Access to PlutusMiles services may vary by region due to local regulations and vendor availability. We will notify you of limitations at the time you access the services.

26.6 Redemption limits. Redemption limits apply based on Etihad’s terms and policies, such as flight routes, ticket classes, and peak travel seasons.

26.7 Fees. There is an applicable service fee for each Plutus Miles redemption as set out on the Plutus Platform at the time of transaction. For high volume transactions, an additional fee will be payable as advised and set out on the Plutus Platform when you make the transaction.

26.8 Redemption process. PlutusMiles are typically credited within two hours but may take longer in exceptional cases. We will notify you if that is the case.

26.9 No returns. You will not be able to return or exchange your PlutusMiles for cash, PLUTON or any form of credit.

26.10 Support. If you have any issues with your PlutusMiles, please contact our customer service team as per section 1.5.

‍

27. PlutusTravel

27.1 What is it? PlutusTravel allows you to use PLUTON to earn fiat cashback on selected travel bookings through your Plutus account.

27.2 Booking terms and conditions. All bookings made through PlutusTravel are subject to the terms and conditions of our third-party provider, as well as any specific terms set by the individual vendors you choose. It is your responsibility to read, understand, and comply with the terms and conditions of both the third-party provider and the selected vendor. Check the applicable vendor terms on their website, especially before completing a PlutusTravel booking.

27.3 Availability. Access to PlutusTravel services may vary by region due to local regulations and vendor availability. We will notify you of limitations at the time you access the services.

Bookings specifics.

27.4 Special Requests: If you have specific requests related to your travel booking, such as dietary preferences, seating arrangements, baby cots, or accessible rooms, you must contact the service provider (e.g., airline or hotel) directly to confirm availability.

27.5 Booking management and cancellations. Travel bookings are subject to the terms and policies of the respective service providers. We are not liable for any loss incurred due to a provider’s refusal, modification, or cancellation of a booking. You are responsible for reviewing and accepting the cancellation policies before completing your booking.

27.6 Payment and Booking Rates. Payment for travel services may be required at different stages, including at the time of reservation, upon confirmation, or upon arrival. You must review and accept the applicable payment terms before finalising your booking.

27.7 Transaction details. A confirmation link will be provided in the App with the details of your booking. You are responsible for ensuring you have access to this confirmation before travelling.

27.8 Fees. The applicable service fee (if any) for PlutusTravel is as set out on the Plutus Platform at the time of transaction.

27.9 Cancellation fee. Cancelling a booking will incur a cancellation fee of 10% of the total booking amount, as this reflects the charges imposed by the service provider for cancellations.

27.10 Cashback. Cashback selection must be completed after making a travel booking to enable cashback rewards. Due to third-party involvement, cashback may take up to two months or more to be issued. The cashback status will be displayed in the Travel Vault.

27.11 No returns. You will not be able to return or exchange your PlutusTravel for cash, PLUTON or any form of credit.
‍

Suspending, closing and restricting your account

‍

28. Your Rights
‍

You have the right to cancel your Subscription Plan
‍

28.1 You can cancel your Subscription Plan at any time. To cancel your Subscription Plan, please contact our customer service team as specified in section 1.4.

28.2 Refund Policy. Refunds for subscription fees are subject to the terms outlined in section 13.2. You are only eligible for a refund if:

(a) You have not received any benefits from the Subscription Plan; and

(b) Your refund request is made within 72 hours after the monthly subscription fee was deducted from your account; or

(c) Your refund request is made within the 14-day cooling-off period after an annual or pre-paid subscription fee was deducted.
‍

28.3 Outside of these circumstances: 

(a) If you cancel your monthly Subscription Plan, you will not receive a refund for any fees already paid for the month in which you request cancellation.

(b) If you cancel an annual Subscription Plan, you will not receive a pro-rata refund for any unused portion of your plan.

(c) All payments for annual, pre-paid plans are non-refundable, regardless of when cancellation occurs.
‍

28.4 Upon cancellation of an annual or monthly subscription plan, you will retain access to the subscribed services for the remaining duration of the subscription period, unless you opt to close the account or terminate the relationship.
‍

28.5 Only once your subscription plan has lapsed, your account will be placed into sleep mode in accordance with section 9.11. 

28.6 If you do not reactivate your account by resubscribing within this 90-day period, your account will be automatically closed. Any remaining PLUTON in your account at the time of closure will be forfeited and revert back to Plutus.
‍

You have the right to close your account
‍

28.7 You have the right to close your account with us at any time.
‍

28.8 If you would like to close your account, please contact our customer service team as per section 1.5.
‍

28.9 You will need to settle any money that is due to us in full before we can close your account.

28.10 On closing your account, the PLUTON you have not requested a payout for will be forfeited, unless we are closing your account immediately as per section 30.
‍

28.11 If you close your account, you will not be entitled to any pro-rata refund for annual subscriptions or prepaid purchases, including but not limited to Subscription Plans and Reward Level benefits. All purchases are non-refundable, and closing your account will result in the loss of any remaining subscription time or associated benefits.
‍

Reopening your account
‍

28.12 If you wish to reopen your account and regain access to Plutus, you must follow the reopening procedure which involves reaching out for support (section 1.5); resubmitting your customer due diligence, enhanced due diligence and source of funds documents and passing your registration process; unlink your phone number and email address; provide card details and pay for your new Subscription Plan.

28.13 We will not reactivate your account if we have previously closed it under these terms. 

‍

29. Our Rights
‍

Our right to suspend your account

29.1 We may suspend your account and the provision of any Services to you if:

(a) you fail to provide us with identity, customer due diligence, enhanced due diligence or source of funds requests as per our account registration and maintenance procedures (see section 9.2);

(b) we suspect that the information you have provided to us under our customer due diligence or enhanced due diligence processes is not accurate or false;

(c) we are aware of, or reasonably suspect that the activities on your account constitute misuse (see section 16) or breach any applicable laws or regulations;

(d) you are declared bankrupt;

(e) we are aware that the login details to your account have been accessed or stolen by a third party;

(f) we are obligated to do so in order to comply with applicable law or regulation, or the direction of any competent authority or regulatory body; or

(g) we identify that you have received money from a third-party (3PP) account that is not registered in your name. You are only permitted to transact using accounts in your name, and any attempt to process payments through unauthorised third-party accounts may result in further restrictions or account closure.

29.2 When your account is suspended, we will inform you of such suspension and/or closure unless disclosing this information to you is prohibited by law.

‍

29.3 When your account is suspended, you will no longer be able to access it, your Plutus Card will not work, and you will not be able to make payments or earning and use PLUTON Rewards or PLUTON Perks.
‍
29.4 If applicable, when we reactivate your account, we may provide you with new account login details.

29.5 If we do not reactivate your account, we will close it in accordance with section 30 and notify you.
‍

Our right to restrict your account
‍

29.6 We may restrict access to your account:
‍

(a) when your account is in sleep mode (see sections 9.11 - 9.12)

(b) when you fail to accept updates to our terms (see section 2);

(c) when you breach these terms, including but not limited to misuse of PLUTON Rewards, Payouts, or violations of fair usage policies;

(d) when your account is linked to chargebacks, disputes, or unresolved payment issues; or

(e) when you provide false, misleading, or incomplete information that affects your eligibility for Plutus services;

29.7 While restricted your account may be subject to the following limitations:
(a) restricted access to PLUTON related services, including but not limited to redemptions using PLU utilities, payouts and earning CRY and/or anything similar or ancillary;

(b) suspension or removal of rewards and perks until the reason why your account is being restricted is resolved;

(c) you may be required to complete additional verification or provide supporting documentation to restore access;

(d) your account may be permanently closed if the restriction is not resolved or if Plutus determines that a breach of these terms has occurred.
‍

29.8 Plutus will communicate restrictions and provide guidance where applicable. However, in cases involving fraud, compliance breaches, or legal investigations, Plutus may not be able to disclose full details of the investigation or guarantee that your account will be reinstated.
‍

Our right to close your account and to terminate our agreement with you

‍

30. Others

‍

30.0 We may close your account and end your rights to use the Plutus Platforms and Services at any time by contacting you if you have broken these terms in a serious way (see section 30.1). If you have done something that can be put right, we will give you a reasonable opportunity to do so (for example, you re-stack your wallet). We may also close your account and end your rights to use the Plutus Platforms and Services at any time by contacting you if we have another reason to do so (see section 30.3).

‍

30.1 Serious breach of these terms. We consider a serious breach of these terms to be any of the following:

‍

(a) failing to provide us with identity or KYC documents as per our account registration and account maintenance procedures or providing us with false or fabricated information.

(b) it is established (to our reasonable satisfaction) that you are persistently using the Plutus Card to process Excluded Transactions in an attempt to gain PLUTON contrary to these terms;

(c) repeatedly breaching any of these terms;

(d) breaching any applicable law or regulation, including if you are on actions list or if you are a politically exposed person (PEP);

(e) if you are flagged on our system for undertaking suspicious activities such as structuring transactions to avoid reporting thresholds.

(f) allowing a third party that is not you to access your account by sharing your login details.

(g) using your account for business or other non-personal use.

(h) making an adverse, derogatory, or disparaging comment about Plutus, its officers, employees or workers, or a statement which brings them into disrepute (see section 21.4);

(i) misusing any of our Services (see section 16);
‍

30.2 Consequences of serious breaches of these terms. If we close your account as a result, we will end your rights to use the Plutus Platforms and our Services and all the PLUTON that are available on your account will be cancelled and revert back to us.

30.3 Other reasons. Other reasons for us to close your account and end your rights to use the Plutus Platforms and Services at any time include, but are not limited to:

(a) your actions or inactions have put us in a position where we may break any applicable law or regulation (e.g. you have provided us with false information about your identity);

(b) a change in your circumstances which means you are no longer eligible for an account with us (like moving to unsupported jurisdictions);

(c) your Plutus Current Account is negative;

(d) instances where you have been involved in fraudulent, deceptive, or unethical behaviour that compromises the integrity of our platform or services;

(e) instances where you have provided false, misleading, or incomplete information during account registration or in response to our compliance requests;

(f) instances where you have attempted to circumvent our security measures, transaction limits, or identity verification processes;

(g) instances where you have used your account for activities that violate these terms, including but not limited to money laundering, terrorist financing, or other illicit financial activities;

(h) instances where you have failed to respond to our reasonable requests for information or verification, preventing us from fulfilling our regulatory obligations;

(i) in circumstances where we have ground to believe that your login details are being used unauthorisedly by third parties;

(j) any other reason at our sole discretion where we determine that maintaining your account presents an undue risk to our business, other customers, or our compliance with applicable regulations.
‍

Consequences of us terminating our agreement with you
‍

30.4 If we close your account under sections 29.6 we will usually give you 30 days' notice so that you can use and redeem any PLUTON you have on your account (subject to applicable payout fees). This does not apply if we close your account for you breaching the law (including anti-money laundering regulations) and fraud cases.

30.5 If we end your rights to use the App and Services you must stop all activities authorised by these terms, including your use of the App and any Services.

‍

31. Fees
‍

31.1 Our Services and programmes are subject to the payment of fees as set out and as follows:
‍

(a) Subscription Fees, as per the Subscription Plan you have signed up to;

(b) Renewal fees, in relation to renewed subscription fees;

(c) Upgrade fees, in relation to any upgraded you make to your Subscription plan or reward programme;

(d) Transaction or processing fees (including service charges), which will be set out when you make a transaction using our Plutus Platforms; and

(e) Taxes, shipping costs, or other applicable charges which will be set out when you make a transaction using our Plutus Platforms.
‍

31.2 Payment of subscription fees. We will use the payment method details you have provided on opening an account with us to settle the fees due to us (as per section 7.1) each month. If we are unable to take payment from your payment method for any reason (for example, the card has expired), we will attempt to take payment 3 days later.

31.3 You are solely responsible for paying any taxes, expenses, fees or other costs that we are not responsible for collecting from you.

‍

32. Intellectual Property Rights
‍

32.1 All intellectual property rights in the Plutus Platforms, the online and electronic related documentation and the Services throughout the world belong to us (or our licensors). You have no intellectual property rights in, or to, the Plutus Platforms, the online and electronic related documentation or the Services other than the right to use them in accordance with these terms.

‍

33. Our responsibility for loss or damage suffered by you
‍

33.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

33.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

33.3 We are not liable for business losses. The Plutus Platforms and the Services are for domestic and private use. If you use the Plutus Platforms, your account or our Services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

33.4 We are not responsible for events outside our control. If our provision of the Services or support for the Plutus Platforms or the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

‍

34. General
‍

34.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

‍
34.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
‍

34.3 No right for third parties. This agreement does not give rise to any rights under the Civil Code of the Republic of Lithuania for a third party to enforce any term of this agreement.

34.4 If a court finds part of this agreement illegal, the rest will continue in force. Each of the sections of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
‍

34.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.
‍

34.6 If you have a complaint. You may submit a complaint about our products or services by using our complaints procedure here.

34.7 We will accept complaints in English, Lithuanian or the language which we individually agreed in the agreement with you. We will investigate the complaints free of charge. We will investigate your complaint and provide detailed, motivated and documented response in writing or in other way agreed between us (e.g. durable medium) no later than within 15 business days from the moment we have received the complaint. If in exceptional cases we cannot provide the response within 15 business days, we will notify you by providing the reasons of delay as well as the estimated period we will provide our final response. In any case, the date of our response will never exceed 35 business days from the moment we have received the complaint. Please note that complaints about PLUTON Tokens and crypto-asset-related matters are not generally within the remit of financial regulators such as the Bank of Lithuania and Financial Crime Investigation Service (FCIS) of Lithuania. As a result, protections provided by these bodies may not apply to complaints about PLUTON Tokens.

34.8 Which laws apply to this agreement and where you may bring proceedings. These terms are governed by Lithuanian law, and you can bring legal proceedings in respect of the products in the Lithuanian courts.
‍

34.9 Which laws apply to this agreement and where you may bring proceedings. These terms are governed by the law of England & Wales, and you can bring legal proceedings in respect of the products in the English courts.

‍